RMC

The application is designed in such a way that focuses or emphases on the timeline. Each complaint will be treated within the stipulated time

It’s a sheer right of a complainant to know the progress or status of their complaints. complainant can check their complaint status through phone, online, mobile app and WhatsApp bot.

Benefits

The acknowledgement for the complaints will be given to the citizens through SMS, email, notification on mobile app or a printed receipt from the ward

It provides the capability and flexibility to add attachments as proofs to the tickets, facilitates complaint reopening, and gathers citizen feedback.

About Us

Welcome to Ranchi Municipal Corporation. Ranchi Municipal Corporation (R.M.C) is best known for his mammoth service to the citizen of ranchi. We always attempt to provide best services to our people of ranchi. We are one of the municipal corporation of Jharkhand. The objective of Smart Ranchi operating Connect center is to provide instant redressal of grievance & management of citizen complaints from a central point by use of various communication and digital platforms on 24x7 basis to help RMC in resolving the citizen grievances in the most satisfying ways and provide them the correct and accurate information about their grievances/queries.

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Ranchi Municipal Corporation (RMC) was established on 15th September 1979 vide. Government Notification No. 1406 by merging erstwhile Ranchi Municipality, Doranda Municipality and Ranchi Doranda Joint Water Board. It is the second Municipal Corporation of erstwhile Bihar and the first Corporation in the state of Jharkhand. With 55 administrative Wards, the corporation’s jurisdiction extends over an area of 175.12 sq. RMC is governed by the Jharkhand Municipal Act, 2011. The 74th Constitutional Amendment Act (1992) has delegated the primary responsibility for urban management to urban local bodies / Governments. Unfortunately, the devolution of powers to ULBs has been very protracted. Like many other ULBs, there has been no real devolution of powers and functions to the RMC.

The Application is a enterprise solution that allows Municipality/Corporation to enhance citizen satisfaction through comprehensive service management and efficient service delivery. Application automates entire complaint process, right from registration to closure. It also enforces service level policies to ensure the complaint gets attended within desired timeline or gets escalated to higher authorities for their attention and intervention. Citizens can lodge complaints through a call center, website or by visiting a ward offices. At call center or ward office, an operator registers a complaint within the system with all necessary details.

Toll-free Number 1800-570-1235

For all municipal complaints, please call the toll-free number provided above.

Complaint Modules

Complaints Made Easy, Solutions Made Quick

Register Complaint
Re - Open Complaint
Complaint Status

Please click the "Click Here" link below for Complaint Registration. Once redirected, enter the complainant's details, along with the complaint and their location. You may also upload photos, documents, or any evidence related to the complaint, if necessary.

Click Here

Contact our dedicated call center by dialing 1800-570-1235 from landline or mobile between 24*7 to raise complaint. Municipality/Corporation assures to provide a seamless support.

Click Here

To register a complaint , please send a message with the word "Hi" to our WhatsApp chatbot at +91 8141231235. You will then be guided through the complaint submission process by our automated system on the WhatsApp platform.

Click Here

Send an email to support@smartranchi.in with your name, mobile number, problem description, and the location of the problem. The call operator will check the email and register the complaint in the system. Operator may contact the citizen in case, information provided is insufficient or any clarification required.

Click Here

Please click the "Click Here" link below to reopen a complaint. After redirection, please search for the complaint details using the complaint number or token number. You can reopen the complaint if you are not satisfied with the resolution of your raised problem.

Click Here

Contact our dedicated call center by dialing 1800-570-1235 from landline or mobile between 24*7 to raise complaint. Municipality/Corporation assures to provide a seamless support.

Click Here

To reopen a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 8141231235 . After initiating the conversation, select "Re- Open" from the options provided. You will then be guided through the process of reopening your complaint by our automated system on the WhatsApp platform.

Click Here

Send your Email with ' Name, Mobile Number, Token Number or Complaint Number and Remark for Reopen to support@smartranchi.in. The call operator will check the email and reopen the complaint in the system. Operator may contact the citizen in case, information provided is insufficient or any clarification required.

Click Here

Please click the "Click Here" link below to check the status of your registered complaint. Upon redirection, please enter the complaint number, token number, mobile number, or email address to access the details. This will allow you to view the status of your complaint.

Click Here

Contact our dedicated call center by dialing 1800-570-1235 from landline or mobile between 24*7 to raise complaint. Municipality/Corporation assures to provide a seamless support.

Click Here

To check the status of a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 8141231235 . After initiating the conversation, select "Complaint Status" from the options provided. You will then be guided through the process of viewing the status of your complaint by our automated system on the WhatsApp platform.

Click Here

Send your Email with Name, Mobile Number,Token Number or Complaint Number to support@smartranchi.in. The call operator will check the email and checked status of token in system and update you by mail. Operator may contact the citizen in case, information provided is insufficient or any clarification required.

Click Here