Operated by:Ranchi Municipal Corporation, Jharkhand, India
Last Updated:15 October 2026

1. Introduction

Ranchi Municipal Corporation ("RMC," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of citizens who use the Smart Ranchi App ("Application").

The Smart Ranchi App provides access to municipal services, complaint registration, service requests, complaint tracking, and other citizen-service facilities made available by Ranchi Municipal Corporation.

This Privacy Policy explains how we access, collect, use, store, disclose, protect, retain, and delete personal information when you use the Application.

By using the Application, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it before processing the relevant information.

2. Information We Collect

We collect only the information necessary to provide the municipal services requested by users and to operate, maintain, and secure the Application.

Depending on the services you use, the information collected may include the following.

2.1 Personal Information

• Name and other identification details provided by the user.
• Mobile number and email address, where required for registration, verification, or communication.
• Address and locality information relevant to municipal services.
• Account credentials or authentication information necessary to access the Application.

2.2 Complaint and Service Request Information

When you register a complaint or submit a municipal service request, we may collect:

• Complaint or service request description.
• Complaint category and related service details.
• Location or address associated with the complaint.
• Photographs, documents, or other attachments voluntarily submitted by you.
• Complaint reference number, status, timestamps, and communication history.

This information is used to process, investigate, assign, and resolve municipal complaints and service requests.

2.3 Location Information

With your permission, the Application may access your device's location to support location-related municipal services, such as identifying the location of a complaint or associating a service request with a relevant area.

Location access is requested through the device's permission system. You can manage or revoke location permissions through your device settings.

If location access is denied, certain location-dependent features may be unavailable. We do not claim to collect background location unless the Application actually implements that functionality and separately discloses it as required.

2.4 Device and Technical Information

The Application or its service providers may process limited technical information necessary for application functionality, security, diagnostics, and troubleshooting. Depending on the implemented features and SDKs, this may include:

• Device model and operating system version.
• Application version.
• Technical error and crash information.
• Network and connectivity information.
• Device or application identifiers, where used by integrated services.

The exact information collected depends on the Application's configuration and integrated third-party services.

2.5 Information You Choose to Provide

If you contact municipal support or voluntarily provide additional information through the Application, we may process the contents of your communication and any relevant attachments to respond to your inquiry.

Please do not submit unnecessary sensitive personal information or information belonging to another person unless it is required for the municipal service concerned.

3. Permissions Used by the Application

The Application may request permissions needed for specific features.

Location:Used for location-based municipal services and complaint location information, where enabled.

Camera:Used when a supported feature allows you to capture photographs for complaints or service requests.

Photos and media:Used when you choose existing photographs or documents to attach to a complaint or service request.

Notifications:Used to provide service updates, complaint status notifications, and other relevant information, if push notifications are enabled.

Permissions are requested when required by the relevant functionality. You can manage permissions through your device settings. Denying an optional permission may prevent the corresponding feature from working but should not affect unrelated functionality.

The Application will not access permissions for unrelated purposes.

4. How We Use Your Information

Information collected through the Application may be used for the following purposes:

1. To create, authenticate, and manage user accounts.
2. To register, process, assign, investigate, and resolve municipal complaints.
3. To process citizen service requests.
4. To communicate complaint status, service updates, and responses.
5. To identify the relevant municipal department or authority responsible for a request.
6. To verify submitted information when required for a municipal service.
7. To maintain service records and support administrative operations.
8. To investigate technical problems and improve application reliability.
9. To detect, prevent, and investigate fraud, misuse, unauthorized access, and security incidents.
10. To comply with applicable laws, regulations, and lawful government requests.
11. To protect the rights, safety, and security of citizens and the municipal administration.

We do not use personal information for purposes unrelated to the services provided without an appropriate legal basis and any required notice or consent.

5. Legal Basis and Consent

We process personal information as necessary to provide requested municipal services, perform applicable public functions, comply with legal obligations, protect legitimate interests permitted by law, and fulfil other lawful purposes.

Where applicable law requires consent, we will request consent before collecting or processing the relevant information.

You may withdraw consent where processing relies on consent. Withdrawal may affect the availability of features that depend on that information, subject to applicable legal requirements.

6. Sharing and Disclosure of Information

Ranchi Municipal Corporation does not sell personal information to third parties.

Information may be shared only when necessary for the following purposes:

6.1 Authorized Municipal Departments

Relevant complaint details and service request information may be shared with authorized municipal officers, departments, field personnel, or other responsible authorities to process and resolve requests.

6.2 Service Providers

Information may be processed by authorized service providers that support application hosting, infrastructure, technical maintenance, communications, notifications, or other services actually integrated into the Application.

Such providers may access information only as necessary to provide their services and subject to applicable contractual, security, and legal requirements.

6.3 Legal and Regulatory Requirements

Information may be disclosed to competent government authorities, law enforcement agencies, courts, or regulators when required by applicable law, a valid legal process, or another lawful obligation.

6.4 Protection and Security

Information may be used or disclosed when reasonably necessary to investigate suspected fraud, protect the security of the Application, enforce applicable terms, or protect the rights and safety of individuals, subject to applicable law.

We do not authorize third parties to use citizens' personal information for unrelated purposes.

7. Third-Party Services and SDKs

The Application may rely on third-party services for functions such as hosting, push notifications, maps, crash diagnostics, or other technical capabilities.

Where these services are integrated and process user information, the relevant information may be handled under the service provider's applicable privacy terms and our contractual arrangements.

We review the services integrated into the Application and disclose relevant data practices as required.

Users should consult the applicable third-party privacy policies where relevant. Third-party services are not authorized to use information obtained through the Application beyond their permitted purposes.

Implementation requirement:The published policy and Google Play Data safety declaration must accurately identify the data collected or shared by every SDK included in the released application.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the system and service concerned, these measures may include:

• Access controls and authorized-user restrictions.
• Authentication and permission management.
• Secure communication channels and encryption where implemented.
• Server security measures and monitoring.
• Maintenance, updates, and incident response procedures.
• Appropriate controls for authorized service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. We work to protect information using safeguards appropriate to the nature of the information and the risks involved.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including municipal service delivery, complaint resolution, administrative recordkeeping, security, and legal compliance.

Retention periods may vary depending on the type of information, the status of a complaint, applicable municipal record-retention requirements, and other legal obligations.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law and our retention procedures.

Some information may need to be retained for a legally required period or to resolve outstanding matters. Where legally permissible, we will explain the applicable retention requirements when responding to a deletion request.

10. Account Deletion and Personal Data Deletion

The Smart Ranchi App provides an in-app account deletion facility that allows registered users to request deletion of their accounts and associated personal information.

10.1 How to Delete Your Account

Users can initiate account deletion directly within the Smart Ranchi App by navigating to the account or profile settings and selecting the available Delete Accountoption.

Users should follow the on-screen instructions to complete the deletion process.

10.2 Deletion of Personal Information

When an account deletion request is completed, Ranchi Municipal Corporation will delete the associated personal information that is no longer required for legitimate municipal purposes or under applicable law.

Certain records, including municipal complaint records, administrative records, or information subject to legal retention requirements, may need to be retained for the applicable period. Where retention is legally required, the retained information will be limited to what is necessary for that purpose and handled in accordance with applicable law.

10.3 Assistance With Account Deletion

If users experience difficulties deleting their accounts through the Application, they may contact the Smart Ranchi Support Team:

Email:support@smartranchi.in

Please include sufficient information to help us identify and address the issue. Do not send passwords or authentication codes by email.

10.4 Account Deletion and Application Uninstallation

Uninstalling the Smart Ranchi App from a device does not automatically delete the user's account or associated information from municipal systems. Users should use the in-app Delete Account facility to initiate account deletion.

10.5 Processing of Deletion Requests

Account deletion requests will be processed in accordance with applicable laws and established procedures. Any information that must be retained for legal, regulatory, public-record, or other applicable obligations may be retained for the required period.

Where appropriate, users will be informed of any applicable limitations on deletion.

11. Children's Privacy

The Smart Ranchi App is a general-purpose municipal citizen-services application. It is not designed as a social networking, dating, anonymous-chat, or random-chat service.

We do not knowingly collect children's personal information beyond what is necessary and lawfully permitted for the relevant municipal service.

Where a municipal service requires information relating to a child, such information must be provided only by an appropriately authorized person where required by applicable law and the nature of the service.

If we become aware that personal information has been collected unlawfully or without a required legal basis, we will take appropriate steps to investigate and address the issue in accordance with applicable law.

Parents, guardians, or authorized representatives who have concerns about a child's information may contact us at support@smartranchi.in.

12. Child Safety Standards and Prohibited Conduct

Ranchi Municipal Corporation maintains a zero-tolerance position toward child sexual abuse and exploitation (CSAE).

The Smart Ranchi App must not be used to create, upload, request, distribute, or promote child sexual abuse material (CSAM), groom children for sexual exploitation, or facilitate the sexual abuse or exploitation of children.

Users must not use the Application to engage in unlawful conduct that endangers children.

Concerns relating to child safety connected with the Application may be reported to:

Child Safety Contact:Arvind Singh : 91-8709360131
Email:support@smartranchi.in

Reports will be reviewed and addressed through appropriate procedures. Where legally required, we will cooperate with competent authorities and take appropriate action.

The Smart Ranchi App does not provide user-to-user social posting, dating, anonymous chat, or random chat functionality.

13. Your Rights and Choices

Subject to applicable law, users may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing relies on consent.
• Raise concerns about the collection or use of personal information.
• Submit a privacy complaint or request clarification about data handling.

Requests can be submitted using the contact information in this Privacy Policy. We may need to verify the identity or authority of the requester before acting on a request.

Some requests may be limited by legal obligations, public-record requirements, or the need to maintain records relevant to ongoing municipal services.

14. Data Breaches and Security Incidents

If we identify a personal data breach affecting information handled through the Application, we will assess the incident and take appropriate steps to contain, investigate, and remediate it.

Where notification is required by applicable law, we will notify the relevant authorities and affected individuals in accordance with the applicable requirements.

15. International Data Transfers

Where information is processed or stored outside India through an authorized service provider, such processing will be subject to applicable legal requirements and appropriate safeguards.

The location of data storage and the countries in which information may be processed depend on the infrastructure and service providers actually used by the Application.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in municipal services, application features, data-handling practices, technical systems, or applicable legal requirements.

The revised version will be published on the official Smart Ranchi website with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

Users are encouraged to review this page periodically.

17. Contact Information and Privacy Complaints

For privacy questions, data access or deletion requests, or concerns about the handling of personal information, please contact:

Organization:Ranchi Municipal Corporation
Location: Ranchi, Jharkhand, India
Official Website: https://smartranchi.in/
Privacy and Support Email:support@smartranchi.in

Please include a description of your request and sufficient information for us to respond. Avoid sending passwords, authentication codes, or unnecessary sensitive information by email.

We will review privacy inquiries and respond in accordance with applicable law and the procedures established by Ranchi Municipal Corporation.